PlayLah Terms of Service

Last Updated: Oct 27, 2025
Effective Date: May 1, 2025

Legal Entity. The Services are provided by Volcano Entertainment Pte. Ltd. (“Company”, “we”, “us”, or “our”), a company incorporated in Singapore (UEN: 202217835W) with its registered address at 20 Anson Road #05-02, Singapore 079912.

We operate the mobile application PlayLah (the “App”), as well as any related products and services that refer or link to these terms (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms of Service (the “Terms”). IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

Your use is also subject to our Privacy Policy, Community Guidelines, and any supplemental terms posted from time to time (collectively, the “Policies”), which are incorporated by reference. We may update these Terms periodically; when we do, we will update the “Last Updated” date. Your continued use after changes become effective constitutes acceptance.

The Services are intended for users aged 13+. If you are a minor under the laws of your jurisdiction (generally under 18), you must obtain verifiable consent from a parent or legal guardian.

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1. Our Services

Access from other jurisdictions is at your own initiative and risk. You are responsible for compliance with local laws to the extent they apply.

2. Intellectual Property Rights

We own or license all intellectual property in the Services, including source code, databases, functionality, software, virtual items, designs, audio, video, text, photographs, and graphics (the “Content”), as well as trademarks, service marks, and logos (the “Marks”). The Content and Marks are protected by laws of Singapore and other jurisdictions and by applicable international treaties.

Subject to your compliance with these Terms (including Section 7), we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download/print portions of the Content solely for personal, non-commercial use. Except as expressly permitted, you may not copy, reproduce, aggregate, publish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any Content or Marks without our prior written permission. We reserve all rights not expressly granted.

Your Submissions & Contributions
    •    Submissions. Suggestions/feedback you send us become our property and may be used without restriction or compensation.
    •    Contributions. If the Services allow you to post/upload content (“Contributions”), you grant us a worldwide, perpetual, irrevocable, transferable, sub-licensable, royalty-free licence to use, copy, reproduce, distribute, display, perform, adapt, translate, create derivative works from, and otherwise exploit such Contributions (including your name, image, and voice) in any media, to the extent permitted by law. You represent you have all rights necessary to grant this licence and that your Contributions comply with these Terms and with law. We may remove or edit Contributions and may suspend/disable accounts for violations.

3. User Representations

You confirm that: (1) registration information is accurate and updated; (2) you have capacity and will comply with these Terms; (3) you are 13+; (4) you will not use bots/automation; (5) you will not use the Services for illegal or unauthorised purposes; and (6) your use will comply with applicable laws.

4. Account Registration & Security

You may need an account. Keep credentials confidential and secure. We may reclaim or change usernames that are inappropriate.

5. Subscriptions, Cancellations & Refunds

Auto-renewal. Subscriptions auto-renew unless cancelled before the end of the current billing cycle. Recurring charges will be billed to your payment method.

How to cancel.
    •    If purchased via Apple App Store: cancel in your Apple ID settings.
    •    If via Google Play: cancel in your Google Play account.
    •    If purchased directly from us: contact support@playlah.com.

Refunds. As a general policy, purchases are non-refundable to the extent permitted by law. This does not affect any statutory rights you may have nor any platform-specific refund rights offered by Apple or Google.

Fee changes. We may change subscription fees and will notify you in accordance with applicable law.

6. Prohibited Activities

You agree not to: (a) scrape or systematically retrieve data; (b) mislead or attempt to obtain others’ credentials; (c) bypass security; (d) harass or harm others; (e) violate laws; (f) upload malware, spam, or disruptive content; (g) use automation or data-mining tools without permission; (h) impersonate others; (i) reverse engineer except as permitted by law; (j) make unauthorised commercial use; or (k) otherwise violate these Terms or the Policies.

7. Virtual Items and Virtual Currency

We may offer virtual coins or other virtual items (“Virtual Items”). Virtual Items have no cash value, are not currency or property, and are non-transferable except as expressly permitted within the Services. Virtual Items are not redeemable for fiat currency, do not constitute stored value, and cannot be sold, bartered, or traded outside the Services. We may modify, limit, or revoke Virtual Items in accordance with these Terms. Purchases of Virtual Items are final to the extent permitted by law. Acquisition or transfer from unauthorised sources is prohibited and may result in suspension or termination.

8. User-Generated Content Licence

(Consolidated in Section 2 – Your Submissions & Contributions.)

9. Mobile Application Licence

We grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices you own/control. You must not reverse engineer (except as permitted by law), modify, remove notices, or use the App for unauthorised commercial purposes, multi-user access over a network, or to develop competing products.

App Store/Google Play. Usage is also subject to the applicable store’s terms. Store providers are third-party beneficiaries of this Section to the extent their terms so provide.

10. Social Media & Third-Party Accounts

If you link third-party accounts, you authorise us to access and display permitted content in accordance with those providers’ terms and your privacy settings. We do not review third-party content for accuracy/legality and are not responsible for it.

11. Third-Party Websites & Content

Links to third-party sites/content are provided “as is.” We do not endorse and are not responsible for third-party sites, content, purchases, or policies. You access them at your own risk.

12. Service Management

We may monitor and enforce these Terms, remove or restrict content, limit availability, and manage the Services to protect rights and ensure proper functioning.

13. Privacy & Data Protection (PDPA/GDPR Notice)

Please review our Privacy Policy at: https://playlah.com/privacy.
The Services are hosted in Singapore. If you access from other regions, you consent to cross-border transfers and processing in Singapore in accordance with applicable law. We comply with the Singapore Personal Data Protection Act 2012 (PDPA) obligations, including consent/notification, protection, retention, access/correction, transfer limitation, accountability, and breach notification, as described in our Privacy Policy.
Data Protection Officer (DPO): support@playlah.com (or contact via Privacy Policy).

If we learn that a user under 13 provided personal data without appropriate consent, we will take reasonable steps to delete such data and restrict access.

14. Term & Termination

We may suspend or terminate access (including IP blocking) for violations or legal reasons, without prior notice. If terminated or suspended, you may not register a new account without our permission. We may pursue legal remedies.

15. Modifications & Interruptions

We may modify or discontinue parts of the Services at any time. Availability is not guaranteed. We are not liable for downtime or discontinuance. Nothing obligates us to maintain or support the Services or to provide updates unless required by law.

16. Governing Law and Dispute Resolution  

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Singapore.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules for the time being in force, which rules are deemed incorporated by reference into this clause.
    •    Seat (legal place): Singapore
    •    Tribunal: one arbitrator
    •    Language: English
    •    Confidentiality: The proceedings (including filings and evidence) are confidential.

The courts of Singapore have non-exclusive jurisdiction for interim measures in aid of arbitration and for the enforcement of any award. To the extent permitted by law, claims must be brought on an individual basis and not as a class or representative action.

17. Corrections

We may correct typographical errors, inaccuracies, or omissions (including pricing/availability) without prior notice.

18. Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant the accuracy or completeness of the Services or linked content, nor that the Services will be error-free, uninterrupted, or free from harmful components.

19. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR USE. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to the foregoing, our aggregate liability for all claims in the preceding 90 days related to the specific Services at issue shall not exceed the greater of USD 100 or the amounts you paid to us for such Services.

20. Indemnification

You agree to indemnify and hold us (and our affiliates, officers, agents, partners, and employees) harmless from claims arising out of your Contributions, your use of the Services, your breach of these Terms, your violation of third-party rights, or any harmful acts toward other users. We may assume the defence at your expense; you agree to cooperate.

21. User Data

We may maintain data you transmit for performance and operations. While we perform routine backups, you are responsible for your data. We are not liable for loss/corruption of such data to the extent permitted by law.

22. Electronic Communications & Signatures

You consent to receive electronic communications and agree that electronic signatures, contracts, orders, and records satisfy legal requirements for writing and delivery.

23. Miscellaneous

These Terms and Policies constitute the entire agreement. Failure to enforce is not a waiver. We may assign these Terms. If any provision is unlawful, void, or unenforceable, the remainder remains in effect. No agency, partnership, or employment relationship is created. These Terms shall not be construed against the drafter.

24. Contact Us

Questions or complaints: support@playlah.com