Why can’t I log in to the game?

If you're unable to log in, here are a few things to check:1. Network ConnectionEnsure you have a stable internet connection. Try switching ...

Why can’t I login with my email?

First, make sure the email you entered is correct and free of any typos.If you're still unable to log in, please contact us at support@playl...

Can I change my email?

For security reasons, your registered email is permanent and cannot be changed. This helps prevent unauthorized changes and keeps your accou...

Can I use my account on more than one device?

Absolutely! Simply sign in with the same method on any device, but keep in mind you can only have your account active on one device at a tim...

Someone else has access to my account, what should I do?

For your security, please avoid sharing your game account or login details with others, as this may lead to unauthorized access and potentia...

How do I delete my account?

First, tap on your own profile picture or username on any menu within PlayLah that shows it, to bring out your detailed profile panel.From y...

Someone else initiated the account deletion process without my consent. Can I recover my account?

Please contact us at support@playlah.com with your User ID as soon as possible. We may be able to halt the account deletion request if the p...

I don't know my User ID. Where can I find it?

Within PlayLah, go to any screen that displays your profile picture or username and tap on either to open the detailed profile panel.On this...

I think my account was hacked. What should I do?

Your PlayLah account is tied to the method you chose to log into the service on your first login: Through an authentication code sent to you...