If the game crashes or stops responding, try the following steps:

  1. Restart the game or your device.
  2. Check for updates in the App Store or Google Play.
  3. Ensure your device has enough storage and RAM available.
  4. Try reinstalling the game (only as a last resort).

If the issue continues, please contact us via Settings > Contact Us with:

  • Your User ID
  • Your device model and OS version
  • Details on when the issues happen (e.g., at login, during gameplay, etc.)