If you haven’t received your item after making a purchase, please try the following first:
- Ensure your device is connected to a stable network.
- Exit the game completely and restart it after a few moments.
If the item still hasn’t arrived, kindly reach out to us with the following details:
- Your User ID
- Date and time of purchase
- The item(s) you purchased
- Quantity purchased
- Screenshots of your transaction, including the payment/order ID from Google Play or the App Store
Please email the above information to: support@playlah.com.
Once we verify your purchase, we’ll make sure the item is delivered to your account as soon as possible.